Question 1

How is this different from Lighthouse or Hotjar?

Accepted Answer

Lighthouse is useful for technical diagnostics. Hotjar is useful for behavior. HiveSense is built for the commercial question: what is likely suppressing conversion, where is AOV being left on the table, and what should you fix first on a Shopify storefront.

Question 2

Do credits expire?

Accepted Answer

No. Credits never expire. Use them whenever you need to audit a new page, run a monthly check-up, or analyze a competitor. Power Pack credits remain valid indefinitely.

Question 3

Is my data safe? Do you store my customer data?

Accepted Answer

We take data privacy extremely seriously. We don't store any customer PII from your site. Our crawlers only analyze public-facing HTML and visual layouts. We're GDPR compliant. Your audit data is encrypted at rest and never used to train our AI models.

Question 4

Can I export the reports?

Accepted Answer

Yes. Professional and higher tiers include white-label PDF exports designed for client reviews, internal prioritization, and agency handoff.

Question 5

What sites can I analyze?

Accepted Answer

Any public e-commerce site: Shopify, WooCommerce, Magento, BigCommerce, headless builds, custom solutions. We render JavaScript-heavy SPAs using Puppeteer, so we capture the real user experience including dynamically injected content.

Find the Shopify friction that gets more expensive when traffic spikes.